Warranty Policy

We are committed to providing our services at the highest level of security and quality. Therefore, all our digital services include a full one-year warranty from the date the service is completed, in accordance with the terms outlined below.

1. Warranty Period and Conditions

  • All digital services are covered by a full one-year warranty from the date the service is completed.
  • For the warranty to remain valid, the account must not use any other store or service provider for similar services during the warranty period.
  • For coin services, the account must not purchase, top up, or transfer coins from any other source during the warranty period.

2. Coins Warranty

If the account experiences a coin reset or a penalty related to the top-up carried out through the store, the case will be reviewed and the warranty applied once eligibility is confirmed.

  • In case of a coin reset, the customer is compensated for the amount of coins covered by the warranty.
  • In case of a full account ban, the customer is compensated with a suitable alternative squad matching the club's value, and compensation may include additional coins depending on the account's status and club value at the time the issue occurred.

3. Warranty for Other Services

All other digital services are covered by a full one-year warranty.

If an issue is proven to be directly related to the service carried out through the store, the case will be reviewed and an appropriate solution or compensation provided according to the type of service and the resulting damage.

4. Cases Not Covered by the Warranty

The warranty does not cover:

  • Cases resulting from using another store or service provider on the same account.
  • The use of unauthorized programs or tools, or any activity by the customer or a third party that caused the issue.
  • Issues that are not related to the service provided by the store.
  • General actions or measures the game may apply to a wide or exceptional group of players or accounts, which are not directly caused by the service carried out through the store.

5. Warranty Claims

In case of a ban or penalty, an EA message or notice related to the case must be provided, along with the order number and any information requested by the support team to verify the cause of the issue.

After reviewing the case and confirming its eligibility for the warranty, an appropriate solution or compensation will be determined according to the type of service and the damage.

6. General Provisions

  • Each warranty claim is reviewed independently based on the details of the case.
  • The warranty aims to protect the customer and address issues directly resulting from the services provided through the store.
  • The method of compensation is determined according to the nature of each case, and may include re-performing the service, coins, an alternative squad, or a squad combined with coins, depending on the case.