Refund policy

RETURN AND EXCHANGE POLICY

We are keen to provide a clear and comfortable shopping experience for all our customers. This policy explains the return and exchange terms for the products and services available in the store.

1. Digital Products and Services

  • Digital products and services are non-refundable and non-exchangeable once executed or delivered, due to their digital nature.
  • The customer is responsible for ensuring the accuracy of the order and account information, and that the account is eligible and ready for the requested service to be carried out.
  • The store is not responsible for failure to execute the service resulting from an issue with the customer's account, incorrect information provided by the customer, or any obstacle on the customer's side that prevents the service from being completed.
  • If the store is unable to provide or execute the order within 10 days for reasons attributable to the store, the customer has the right to request a refund of the order value or choose another product or service.

2. Refunds

  • When a refund request is accepted, the amount is returned to the payment method used in the order, whenever this is possible.
  • Payment gateway fees and financial transaction fees are deducted from the refunded amount.
  • The time required for the amount to appear in the customer's account may vary depending on the bank or payment service provider, and the store is not responsible for any delay resulting from the procedures of those parties.

3. Physical Products

  • Physical products may be returned or exchanged within 14 days of the date of receipt.
  • The product must be in its original condition, unused and undamaged, with all its contents and original packaging, if any.
  • In the case of a return or exchange requested by the customer, the customer bears the shipping and return costs, and the original shipping costs are deducted from the refunded amount.
  • If the product has a defect or a different product was sent than what was ordered due to an error by the store, the store bears the costs of handling the case.

4. Custom-Made Products

Products that are manufactured, printed, designed, or customized specifically for the customer are non-refundable and non-exchangeable once preparation has begun.

This includes items produced specifically at the customer's request, except in the case of a defect in the product or an execution error on the part of the store.

5. Requesting a Return or Exchange

Return or exchange requests are submitted through the official support team, along with the order number and the information necessary to review the case.

Each case is reviewed according to the type of product or service, the order status, and the terms of this policy.