Privacy policy
We are committed to protecting the privacy of our customers and their personal data, and we handle all information provided to us with confidentiality and security.
This Privacy Policy explains the type of information we may collect, and how it is used and protected when you use the website or request any of our services.
1. Information We Collect
We may collect the information necessary to complete your order, which may include, depending on the type of service:
- Name and contact information, such as email address and phone number.
- Information related to the order and the service purchased.
- EA or PlayStation account details required to carry out certain services, such as email, password, login codes, and backup codes when needed.
- Any additional information necessary to carry out the service you requested.
2. Why We Need Your Account Information
Some of our services require temporary access to your EA or PlayStation account so our team can carry out the requested service using the dedicated tools and mechanisms for execution.
We only request the information necessary to complete the service, and it is used solely for the purpose of executing and following up on your order.
3. How Information Is Used
Your information is used for purposes related to providing our services, including:
- Processing and delivering orders.
- Delivering FC Coins and related services.
- Carrying out FUT Champions, Division Rivals, SBC, and other available services.
- Communicating with you regarding your order status or when additional information is needed.
- Providing technical support and after-sales service.
- Protecting orders and limiting unauthorized use or attempts at fraud.
- Improving the customer experience and store services.
4. Protecting Your Account Data
We handle account data confidentially, and access to it is limited to individuals authorized to carry out or follow up on the service when necessary.
Appropriate organizational and technical measures are taken to limit unauthorized access to information and to protect customer data during order execution.
After the service is completed, the account is logged out and access used to execute the order is terminated in accordance with our internal procedures.
We also recommend that customers change their login information and secure their account after the service is completed, and they will be provided with the appropriate method for doing so upon completion of the order.
5. Sharing Information
We do not sell or rent your personal data.
The minimum necessary information may be shared with service providers we rely on to operate the store or fulfill orders, to the extent necessary to provide the service, or when disclosure is required under applicable regulations and laws.
6. Payment Data
Payments are processed through secure payment service providers.
Available payment methods may vary depending on the country, the store, and the order value.
7. Customer Responsibility After Receiving the Account
After the service is completed and the account is returned to the customer, we recommend changing the password and login information and following the security steps sent to them.
The store is not responsible for any unauthorized access to the account that occurs afterward as a result of the customer sharing their information with another party, failing to follow the recommended protection steps, or reasons unrelated to the service provided by us.
8. Data Retention
We retain order-related information only for the period necessary to carry out the service, provide support, and fulfill operational or legal requirements when needed.
Sensitive login data used to carry out the service is handled in accordance with internal protection procedures and is not retained longer than the operational need related to the service requires.
9. Updating the Privacy Policy
We may update this Privacy Policy from time to time in line with the development of our services or regulatory requirements, and the updated version will be posted on this page.
Your continued use of the website and its services after the policy is updated means you have reviewed the updated version.
10. Contact Us
If you have any inquiry related to your privacy or your data, you can contact our technical support team through the official contact channels listed on the website.
